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Q185488: HP Printers May Print Multiple Copies of Jobs or Separator Pages

Article: Q185488
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

After you install Service Pack 3 on a computer running Windows NT 4.0,
Hewlett-Packard (HP) printers may function erratically. They may start printing
multiple copies of jobs, multiple or duplicate separator pages, or print
separator pages even though none are selected.

CAUSE
=====

SP3 overwrites the Hprasddui.dll and Hprasdd.dll files installed with HP
drivers.

RESOLUTION
==========

Reinstall the latest version of the Hewlett Packard printer driver to ensure
that the Hprasddui.dll and Hprasdd.dll files are replaced.

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0
Issue type        : kbprb

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