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Q184952: Errors When Installing Lexmark Optra Drivers in Windows NT 4.0

Article: Q184952
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): kbprint
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you try to install LexMark Optra 3.51 printer drivers on a computer running
Windows NT 4.0, the following errors may occur:

If you install the Windows NT 3.51 LexMark drivers while creating a new printer
on a computer running Windows NT 4.0, the following error will occur:

  A Microsoft Setup Usage dialog box will appear. You must select OK.
  Printer driver for NT 3.5 or 3.51 x86 could not be installed.
  An unexpected error occurred.

If installing the Windows NT 3.51 drivers after the Windows NT 4.0 printer has
been installed, the following error will occur:

  A Microsoft Setup Usage dialog box will appear. You must select OK.
  Alternate drivers could not be installed. An unexpected error occurred.


CAUSE
=====

The LexMark 3.51 drivers are located in a directory that is longer than eight
characters.

RESOLUTION
==========

Move the LexMark 3.51 drivers to a directory that is less than or equal to eight
characters. When you install the 3.51 drivers, point the Printer Wizard to the
newer directory that contains the drivers.

MORE INFORMATION
================

For more information, please see the following Microsoft Knowledge Base
article:

  ARTICLE-ID: Q160902
  TITLE : Windows NT Error Msg: Alternate Drivers Cannot Be Installed


The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: share sharing tab Printer.inf

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Keywords          : kbprint 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0
Issue type        : kbprb

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