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Q184737: XADM: Cannot Start Information Store and MTA After Setup /R Usin

Article: Q184737
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0,5.0,5.5
Operating System(s): 
Keyword(s): 
Last Modified: 10-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SYMPTOMS
========

If you install Microsoft Exchange Server using service account "A" and then
later reinstall the server using a different service account ("B" for example),
when you start the information store and the message transfer agent (MTA), you
will receive the following error message:

  The Microsoft Exchange Information Store service returned service
  specific error 4021" (DS_E_INSUFFICIENT_ACCESS_RIGHTS)

  Could not start the Microsoft Exchange MTA service on \\server name,
  Error2140: an internal Windows NT error occurred.

CAUSE
=====

The service account you specified during the reinstall does not have permissions
in the Exchange Server hierarchy.

WORKAROUND
==========

To work around this problem, perform the following steps:

1. Perform a Remove All.

2. Reinstall Setup /r using the original service account.

3. Restore data from tape.

All services should now start.


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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : WINDOWS:4.0,5.0,5.5
Issue type        : kbprb

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