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Q184420: XADM: Error 2140 When Attempting To Start Key Management Server

Article: Q184420
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 29-MAY-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to start the Microsoft Exchange Key Management Server Service
that is set to manual following a new install of Exchange Server 5.5, you may
get the following error:

  Could not start the Microsoft Exchange Key Management Server service on
  \\Server.
  Error 2140: An internal Windows NT error occurred.

The following event will also be logged in the Windows NT Application Log:

  Event ID: 5057
  Source:   MSExchangeKMS
  Type:     None
  Category: None
  Description:

The supplied password is not valid.

CAUSE
=====

When you started the Key Management Server Service that is set to manual (in
Control Panel, Services), you did not provide the password that was given when
the Key Management Server Setup was run and the following option was selected:

  Display this password once. I will write it down and enter it manually on
  startup.

A sample password is:

  Key Management Server Password
  HZGYYHACWLQACTI

WORKAROUND
==========

Enter the Key Management Server password in the Startup Parameters Box that
corresponds to the Key Management Server Service in Control Panel Services by
performing the following steps:

1. In Control Panel, click the Services icon.

2. Highlight Microsoft Key Management Server Service.

3. Enter the Key Management Server password that was provided during setup to
  the Startup Parameter box.

MORE INFORMATION
================

For more information, please refer to page 45 of Microsoft Exchange Server 5.5
Operations.


Additional query words: Advanced Security KM server

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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