Q184205: XADM: Information Store Fails to Start with Error 2186

Article: Q184205
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0,5.0,5.5
Operating System(s): 
Keyword(s): kbusage
Last Modified: 09-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SYMPTOMS
========

The Microsoft Exchange System Attendant service in Control Panel starts, but it
logs the following error message in the application event log:

  Event ID: 1000
  Source: Userenv
  Category: None
  Description:
  Your profile was not successfully loaded, but you have been logged on
  with the default system profile. Please correct the problem and log off.
  (5)

Starting the Microsoft Exchange directory service in Control Panel gives no
errors and logs no events.

When you try to start the Microsoft Exchange information store service in Control
Panel, the following error messages appear:

  An application error has occurred and an application error log is being
  generated.
  Store.exe
  Exception: access violation (0xc0000005), Address: 0x77f6cbfe

  Cannot start the Microsoft Exchange Information Store service on
  \\<computername>.
  Error 2186: The service is not responding to the control function.

The following messages are logged in the application event log:

  Event ID: 1133
  Source: MSExchangeIS
  Category: General
  Description:
  Error 4021 connecting to the Microsoft Exchange Server Directory
  Service.

  Event ID: 5000
  Source: MSExchangeIS
  Category: None
  Description:
  Unable to initialize the Microsoft Exchange Information Store service.
  Error 4021.

  Event ID: 1005
  Source: MSExchangeSA
  Category: Monitoring
  Description:
  Unexpected error <<0xc0040000 - The Microsoft Exchange Server computer
  is not available. Either there are network problems or the Microsoft
  Exchange Server computer is down for maintenance. Microsoft Exchange
  Server Information Store ID no: 8004011d-0524-00000000>> occurred.

The following messages are logged in the system event log:

  Event ID: 7009
  Source: Service Control Manager
  Category: None
  Description:
  Timeout (120000 milliseconds) waiting for service to connect.

  Event ID: 7000
  Source: Service Control Manager
  Category: None
  Description:
  The Microsoft Exchange Information Store service failed to start due to
  the following error:
  The service did not respond to the start or control request in a timely
  fashion.

CAUSE
=====

The System Account or LocalSystem Account is specified as the service account in
Control Panel Startup for each of these services.

WORKAROUND
==========

To resolve this problem, perform the following procedure for each of these
services:

1. Select the service in Control Panel and click Startup.

2. Verify that the service account is correct.

3. Retype the password and password confirmation.

4. Go to User Manager for Domains.

5. Click on Policies from the title bar menu, and select User Rights.

6. Select the option for Advanced User Rights.

7. In the drop-down list, verify that the following rights have been granted to
  the service account:

  Act as part of the operating system
  Back up files and directories
  Log on as a service
  Restore files and directories

The services should now start without error.

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Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : WINDOWS:4.0,5.0,5.5
Issue type        : kbprb

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