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Q184196: Rchelp.sys Causes a STOP Error at Boot on WinNT Clients

Article: Q184196
Product(s): Microsoft Systems Management Server
Version(s): 1.2 SP3
Operating System(s): 
Keyword(s): 
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 SP3 
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SYMPTOMS
========

After installing Systems Management Server 1.2 Service Pack 3 (SP3), a client
computer may display the following STOP error message at startup:

  STOP: c000026c {Unable to Load Device Driver}
  \<SystemRoot>\SYSTEM32\DRIVERS\RCHELP.SYS device driver could not be
  loaded. Error Status was oxc000012f

The computer will no longer complete the boot process and stops responding on
this error message each time you attempt to start it.

CAUSE
=====

The failure occurs because the \<SystemRoot>\System32\Drivers\Rchelp.sys
file was not properly generated when Service Pack 3 was installed on the client.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next SMS 1.2 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

  Date      Time    Version      Size    File name     Platform
  -------------------------------------------------------------
  7/15/99   5:29PM               358 KB  Clicfg.exe    i386
  7/15/99   5:29PM               894 KB  Clicfg.exe    Alpha




STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2 Service Pack 3.

Additional query words: rchelp.sys viddrv.rch c000026c oxc000012f sp3

======================================================================
Keywords          :  
Technology        : kbSMSSearch kbSMS120SP3
Version           : :1.2 SP3
Issue type        : kbprb
Solution Type     : kbnofix

=============================================================================

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