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Q184104: XCON: RTF Lost After Certain Number of Replies

Article: Q184104
Product(s): Microsoft Exchange
Version(s): 5.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 15-DEC-2000

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The information in this article applies to:

- Microsoft Exchange, version 5.0 
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SYMPTOMS
========

A user sends a message in Rich Text Format (RTF) to a user on another Exchange
Server computer connected by an X.400 Connector with "Remote clients support
MAPI" configured. The second user replies to the message, including the original
text, and also using RTF. The original user then replies to this reply, again
including the message. After several replies (the number depends on the amount
of data exchanged), one of the recipients observes that the message no longer
contains RTF; it contains only the IA5 representation of the text. The message
transfer agent (MTA) that sent this last message is an Exchange Server 5.0 SP2
MTA.

RESOLUTION
==========

To resolve this problem, obtain the following fix by contacting Microsoft
Technical Support or wait for the next Exchange Server service pack.

This fix should have the following time stamp:

  xx/xx/xx  xx:xx               xxx,xxx xxxxxxx.xxx (Intel)
  xx/xx/xx  xx:xx               xxx,xxx xxxxxxx.xxx (Alpha)

STATUS
======

Microsoft has confirmed this to be a problem in Exchange Server version 5.0
SP2.


A supported fix is now available, but has not been fully regression-tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next Service Pack that contains this fix. Contact Microsoft
Technical Support for more information.

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Keywords          : kbusage 
Technology        : kbZNotKeyword6 kbExchangeSearch kbExchange500 kbExchangeClientSearch kbZNotKeyword2
Version           : 5.0
Issue type        : kbbug
Solution Type     : kbfix

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