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Q184053: XCON: Fax from Lotus Fax Server to Exchange Is Not Readable

Article: Q184053
Product(s): Microsoft Exchange
Version(s): 5.0,5.5
Operating System(s): 
Keyword(s): kbusage
Last Modified: 09-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5 
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SYMPTOMS
========

When the Lotus Fax Server for cc:Mail forwards fax messages to Exchange
recipients via the Microsoft Exchange Connector for Lotus cc:Mail, the fax
messages in the Inbox are without the file name extension and are not readable.

STATUS
======

Microsoft has confirmed this to be a problem in Exchange Server version 5.0.


A supported fix is now available, but has not been fully regression-tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next Service Pack that contains this fix. Contact Microsoft
Technical Support for more information.


Microsoft has confirmed this to be a problem in Exchange Server version 5.5. This
problem has been corrected in the latest U.S. Service Pack for Microsoft
Exchange Server version 5.5. For information about obtaining the Service Pack,
query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

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Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : 5.0,5.5
Issue type        : kbbug
Solution Type     : kbfix

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