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Q183754: DMM: Cannot Send to Mailing Service

Article: Q183754
Product(s): Word 97 for Windows
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbdta word97 kbdmm
Last Modified: 22-DEC-1999

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The information in this article applies to:

- Microsoft Direct Mail Manager for Windows 
- Microsoft Office 97 Small Business Edition for Windows, version 2.0 
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SYMPTOMS
========

After you select to send your mailing to a mailing service, the following error
message may be displayed:

  Error (32003) - Login has failed

  This error occurred when attempting to connect to your mail server. Direct
  Mail Manager requires a MAPI compliant e-mail system for transfer of your
  mailing data to the mailing service.

After you click OK, the following message appears:

  If you are not using a MAPI compliant e-mail system, you can 'manually'
  e-mail your contact information (name, phone number, e-mail address),
  document (<path>:\<filename> to your address list) and data file
  (C:\Program Files\Microsoft Office\Office\Direct Mail Manager\mergedata.txt)
  to <mailing service e-mail address>. Refer to help for more
  information.

NOTE: The <mailing service e-mail address> in the above message is one of
the following:

  Mailing Service                  Mailing Service E-mail Address
  ---------------------------------------------------------------
  DirectNET+ from Pitney Bowes     dnetsub@directnet.pb.com

  NeopostExpress from Neopost      services@NeopostExpress.com

CAUSE
=====

This functionality is by design. Direct Mail Manager only supports messaging
application programming interface (MAPI) compliant clients. If you do not have a
MAPI-compliant e-mail system, Direct Mail Manager will not be able to
automatically send your mailing to a Mailing Service.

RESOLUTION
==========

Install Microsoft Outlook or other MAPI compliant e-mail system.

WORKAROUND
==========

Use your non-MAPI compliant e-mail system (for example: Lotus CC:Mail) to
manually send your mailing information to the Mailing Service. Be sure to
include the following information in your e-mail message:

- Your name

- Your phone number

- Your e-mail address

- Your address list file

- The Mergedata.txt file (located in the "C:\Program Files\Microsoft
  Office\Office\Direct Mail Manager" folder

REFERENCES
==========

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q182370 DMM: Err Msg: "Msexch35.dll Was Unable to Register" During Setup

Additional query words: vim mapivim

======================================================================
Keywords          : kbdta word97 kbdmm 
Technology        : kbOutlookSearch kbOfficeSearch kbAudDeveloper kbOffice97Search kbDMM
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

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