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Q183650: Schedule + Won’t Print Outlook Private Appointments

Article: Q183650
Product(s): Microsoft Schedule+ for Windows
Version(s): WINDOWS:7.0,7.5
Operating System(s): 
Keyword(s): kbinterop exc55sp2fix
Last Modified: 11-SEP-1999

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The information in this article applies to:

- Microsoft Schedule+, versions 7.0, 7.5 
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SYMPTOMS
========

You cannot use Microsoft Schedule+ 7.0, Schedule+ 7.5, or Schedule+ 95
(Schedule+ 7.x) to print or preview private appointments, contained in a
Microsoft Outlook calendar.

Attempting to print an Outlook calendar from Schedule+, returns no error message,
but the private appointments do not print.

Attempting to preview an Outlook calendar from Schedule+, returns the following
error message:

  The print operation could not be completed. Your computer is out of memory.

CAUSE
=====

When a Schedule+ client prints or previews an Outlook calendar, it receives an
error of MAPI_E_NO_ACCESS on the private appointments and module Msoutl32.dll
mishandles the private appointments.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Schedule+ 7.x. This problem was
first corrected in Exchange Server 5.5 Service Pack 2.


MORE INFORMATION
================

Schedule+ 7.x cannot read an Outlook calendar without the Outlook calendar
access patch for Schedule+ 7.x. This patch is available from the Microsoft Web
site at:

  http://support.microsoft.com/download/support/mslfiles/MSOUTL.EXE

After the driver is installed, the Schedule+ user can open an Outlook user's
calendar (Open command, File menu, Open Other's Appointment Book submenu). The
Schedule+ user must have Read permissions for the Outlook user's calendar, and
that calendar must be stored on a Microsoft Exchange Server.

NOTE: The Schedule+ user can only read the Outlook user's calendar, not add to or
edit it, regardless of the permissions granted by the Outlook user.

REFERENCES
==========

For more information on the Outlook calendar access patch for Schedule+ 7.x,
please see the following article in the Microsoft Knowledge Base:

  Q170061 XGEN: Readme.txt for Msoutl32.dll

Additional query words: S+ ol97 ol98

======================================================================
Keywords          : kbinterop exc55sp2fix 
Technology        : kbZNotKeyword2 kbScheduleSearch kbSchedule700 kbSchedule750
Version           : WINDOWS:7.0,7.5
Issue type        : kbbug
Solution Type     : kbfix

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