Q183650: Schedule + Won’t Print Outlook Private Appointments
Article: Q183650
Product(s): Microsoft Schedule+ for Windows
Version(s): WINDOWS:7.0,7.5
Operating System(s):
Keyword(s): kbinterop exc55sp2fix
Last Modified: 11-SEP-1999
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Schedule+, versions 7.0, 7.5
-------------------------------------------------------------------------------
SYMPTOMS
========
You cannot use Microsoft Schedule+ 7.0, Schedule+ 7.5, or Schedule+ 95
(Schedule+ 7.x) to print or preview private appointments, contained in a
Microsoft Outlook calendar.
Attempting to print an Outlook calendar from Schedule+, returns no error message,
but the private appointments do not print.
Attempting to preview an Outlook calendar from Schedule+, returns the following
error message:
The print operation could not be completed. Your computer is out of memory.
CAUSE
=====
When a Schedule+ client prints or previews an Outlook calendar, it receives an
error of MAPI_E_NO_ACCESS on the private appointments and module Msoutl32.dll
mishandles the private appointments.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Schedule+ 7.x. This problem was
first corrected in Exchange Server 5.5 Service Pack 2.
MORE INFORMATION
================
Schedule+ 7.x cannot read an Outlook calendar without the Outlook calendar
access patch for Schedule+ 7.x. This patch is available from the Microsoft Web
site at:
http://support.microsoft.com/download/support/mslfiles/MSOUTL.EXE
After the driver is installed, the Schedule+ user can open an Outlook user's
calendar (Open command, File menu, Open Other's Appointment Book submenu). The
Schedule+ user must have Read permissions for the Outlook user's calendar, and
that calendar must be stored on a Microsoft Exchange Server.
NOTE: The Schedule+ user can only read the Outlook user's calendar, not add to or
edit it, regardless of the permissions granted by the Outlook user.
REFERENCES
==========
For more information on the Outlook calendar access patch for Schedule+ 7.x,
please see the following article in the Microsoft Knowledge Base:
Q170061 XGEN: Readme.txt for Msoutl32.dll
Additional query words: S+ ol97 ol98
======================================================================
Keywords : kbinterop exc55sp2fix
Technology : kbZNotKeyword2 kbScheduleSearch kbSchedule700 kbSchedule750
Version : WINDOWS:7.0,7.5
Issue type : kbbug
Solution Type : kbfix
=============================================================================
THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.
Copyright Microsoft Corporation 1986-2002.