KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q183533: XWEB: Error Message: Microsoft VBScript Runtime Error 800a03e3

Article: Q183533
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s): 
Keyword(s): kbusage
Last Modified: 22-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Outlook Web Access, version 5.5 
- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When users access a computer running Microsoft Exchange Server version 5.5 from
a Web browser, the following error message may be displayed:

  Microsoft VBScript runtime error '800a03e3'
  Unknown runtime error
  /exchange/USA/lib/session.inc, line 300"

CAUSE
=====

The users do not have the proper permission on the WebTemp directory of the
Exchange Server computer.

WORKAROUND
==========

To make sure that the users have Full Control permission on the WebTemp
directory of the Exchange Server computer:

1. In Windows Explorer, click the Exchange Server WebTemp directory
  (%exchsrvr%WebTemp).

2. Right-click the Exchange Server WebTemp directory (%exchsrvr%WebTemp), and
  then click Properties.

3. Click the Security tab.

4. Click Permissions.

5. Make sure that the users or the group to which the users belong has Full
  Control permission.

MORE INFORMATION
================

For additional information about additional resolutions to this problem, click
the article number below to view the article in the Microsoft Knowledge Base:

  Q173455 XWEB: OWA Returns Exchange Server Down Error Message

  Q176245 XWEB: VBScript Error 800a03e3 When Accessing OWA Server 5.5

  Q178656 XWEB: Vbscript Error When Attempting To Access A Mailbox

Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbOutlookSearch kbOWASearch kbOWA550
Version           : WINDOWS:5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.