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Q183241: Host Account Cache Database Shows High CPU Utilization

Article: Q183241
Product(s): Microsoft SNA Server
Version(s): WINDOWS:3.0,3.0 SP1,3.0 SP2,4.0
Operating System(s): 
Keyword(s): kbbuglist
Last Modified: 02-APR-2000

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The information in this article applies to:

- Microsoft SNA Server, versions 3.0, 3.0 SP1, 3.0 SP2, 4.0 
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SYMPTOMS
========

The Host Account Cache database service (Snaudb.exe) may get into a state where
it shows a very high CPU utilization. Tools such as Windows NT Performance
Monitor or Task Manager can be used to view CPU utilization for active
processes.

CAUSE
=====

The Host Account Cache database service can get into a loop when one of its
timeout routines tries to access a memory block that had been released with a
free() call. CPU utilization for this service jumps while it is stuck in this
loop.

STATUS
======

Microsoft has confirmed this to be a problem in SNA Server versions 3.0, 3.0
SP1, 3.0 SP2, and 4.0.

This problem was corrected in the latest SNA Server version 3.0 and 4.0 U.S.
Service Packs. For information on obtaining these Service Packs, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


Additional query words:

======================================================================
Keywords          :  kbbuglist
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ400 kbSNAServ300SP1 kbSNAServ300SP2
Version           : WINDOWS:3.0,3.0 SP1,3.0 SP2,4.0
Issue type        : kbbug
Solution Type     : kbfix

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