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Q182984: Problems Accessing CompuServe from an IBM ThinkPad Computer

Article: Q182984
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kb3rdparty kbenv win95
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you try to connect to CompuServe from an IBM ThinkPad computer using
Dial-Up Networking, you may receive one of the following error messages:

  Error 731: Dial-up Networking could not negotiate a compatible set of network
  protocols you specified in the Server Type Settings. Check your network
  configuration in the Control Panel then try to connect again.

  The computer you are dialing cannot establish a Dial-Up Networking
  connection. Please check your password and try again.

CAUSE
=====

This issue can occur because CompuServe version 3.1 is not compatible with
Dial-Up Networking on an IBM ThinkPad computer.

RESOLUTION
==========

To resolve this issue, upgrade to CompuServe version 3.4. For information about
how to do so, contact CompuServe.

MORE INFORMATION
================

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

======================================================================
Keywords          : kb3rdparty kbenv win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95
Issue type        : kbprb

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