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Q182722: Error Message: Another Program Is Using This Telephony Device

Article: Q182722
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kberrmsg win95
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you attempt to dial out using a PC Card modem on a Toshiba Satellite 200C
computer, you may receive the following error message:

  Another program is using this telephony device.

CAUSE
=====

This behavior can occur if you use the SystemSoft CardWizard that is included
with the Toshiba Satellite 200C computer. The SystemSoft CardWizard detects the
modem and creates a .inf file that prevents Windows 95 from correctly detecting
the modem.

RESOLUTION
==========

To resolve this issue, obtain and install the Cwinffix.exe file from Toshiba. To
obtain this file, contact Toshiba or visit the following Toshiba Web site:

  http://www.toshiba.com


For information about how to contact Toshiba, see the following article in the
Microsoft Knowledge Base:

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


MORE INFORMATION
================

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

Additional query words: pcmcia

======================================================================
Keywords          : kberrmsg win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95
Issue type        : kbprb

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