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Q182610: WD97: Err Msg: "Runtime Error" When Creating Form Letter

Article: Q182610
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kberrmsg kbsetup word97 kbdmm
Last Modified: 16-NOV-2000

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The information in this article applies to:

- Microsoft Direct Mail Manager for Windows 
- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you try to create a form letter in Direct Mail Manager, you may receive the
following error message:

  Run-time error - 2147467259 (80004005)
  Method 'Assistant' of object'_Application' failed

And then one of the following will occur:

- When you click End, the main document for your mail merge form letter is
  created.

  -or-

- When you click Help, the Visual Basic Reference Help is shown, which
  describes Automation Error 440. When you close the Visual Basic Reference
  Help, you return to the error message above.

CAUSE
=====

This error message occurs when you use any of the following Direct Mail Manager
templates

- Letter Wizard.wiz

- Flyer Wizard.wiz

- Postcard Wizard.wiz

and the Microsoft Office Assistant is not installed.

RESOLUTION
==========

To resolve this problem, run the Word 97 Setup program, and install the Office
Assistant. To do this, follow these steps:

1. Click the Start button, point to Settings, and then click Control Panel.

2. Double-click the Add/Remove Programs icon.

3. In the list of programs, double-click Microsoft Word 97.

4. In Microsoft Word 97 Setup, when you are prompted with "Welcome to the
  Microsoft Word 97 installation maintenance program," click Add/Remove.

5. Click to select the Office Assistant check box, and then click OK.

6. Click Continue to complete Word Setup.

MORE INFORMATION
================

If you use Direct Mail Manager to create a form letter in Microsoft Word, and
you use either the Letter Wizard.wiz, the Flyer Wizard.wiz, or the Postcard
Wizard.wiz template, when you click Open, the Office Assistant should appear
with the following help information in Word.

Letter Wizard.wiz Template
--------------------------

  Welcome to the DirectNET Letter Wizard.

  Create your letter using the DirectNET Wizard. When you're finished, save your
  document and return to the Direct Mail Manager to complete your mailing.

  The Letter Wizard helps you create a letter using techniques of direct mail
  and professional copywriters. As you make your choices, you'll see them
  implemented. When you click on Finish, read the document for more details.

Flyer Wizard.wiz Template
-------------------------

  Welcome to the DirectNET Flyer Wizard.

  Create your flyer using the DirectNET Wizard. When you're finished, save your
  document and return to the Direct Mail Manager to complete your mailing.

  The Flyer Wizard helps you create a flyer using direct marketing techniques.
  As you make your choices, you'll see them happening tight on the screen. When
  you click on finish, read the document and you'll get more ideas.

Postcard Wizard.wiz Template
----------------------------

  Welcome to the DirectNET Postcard Wizard.

  Create your postcard using the DirectNET Wizard. When you're finished, save
  your document and return to the Direct Mail Manager to complete your
  mailing.

  The Postcard Wizard helps you create a postcard using direct marketing
  techniques. As you make your choices, you'll see them happening right on the
  screen. When you click on Finish, read the document and you'll get more
  ideas.

REFERENCES
==========

For more information about creating a form letter in Direct Mail Manager, click
the Help button, click the Index button in Direct Mail Manager Help, type the
following text

  Form letters

and then double-click the selected text to go to the "Create Form Letters step"
topic.

Additional query words: dmm letterwiz sbe

======================================================================
Keywords          : kberrmsg kbsetup word97 kbdmm 
Technology        : kbWordSearch kbOutlookSearch kbAudDeveloper kbWord97 kbWord97Search kbZNotKeyword2 kbDMM
Version           : WINDOWS:97
Issue type        : kbprb

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