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Q182605: XCLN: Multinational Client Cannot View User’s Properties

Article: Q182605
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0,5.0; :8.0,8.01,8.02,8.03
Operating System(s): 
Keyword(s): kbusage
Last Modified: 24-APR-2000

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The information in this article applies to:

- Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
- Microsoft Exchange Windows NT client, versions 4.0, 5.0 
- Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03 
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SYMPTOMS
========

If you use a multinational client against an English (US) server, you may
receive an error message. The error message is displayed in the foreign language
of the client, and may differ slightly in the translation.

If you try to view the properties of a user in the global address list, the
following error message is displayed:

  It wasn't possible to show the properties of the dialog box. The Microsoft
  Exchange Server isn't configured to support detailed models in your language
  [language]. Consult your system administrator.

CAUSE
=====

The server is not properly set up with the necessary client information.

RESOLUTION
==========

To resolve this problem, you must install the appropriate Template.csv file, as
well as the code page for the client's language. For additional information,
click the article number below to view the article in the Microsoft Knowledge
Base:

  Q150977 XADM: Supporting Localized Exchange Clients

Additional query words:

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Keywords          : kbusage 
Technology        : kbOutlookSearch kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbOutlook97 kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3 kbOutlook801 kbOutlook802 kbOutlook803 kbExchange400NT kbExchange500NT kbExchange400Win95 kbExchange500Win95
Version           : WINDOWS:4.0,5.0; :8.0,8.01,8.02,8.03
Issue type        : kbprb

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