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Q182513: XADM: Exchange Server Setup Stops With 0xc002041d

Article: Q182513
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 13-FEB-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to start services, the Microsoft Exchange Server Setup program
stops responding and the following error message is displayed:

  The service did not respond to the start or control request in a timely
  fashion 0xc002041d.

The following error message is logged in the Windows NT Event Viewer application
event log:

  Event ID: 1166
  Source: MSExchangeDS
  Type: Information
  Category: Internal Processing
  Error 1 has occurred (Internal ID 30D0168). Contact Microsoft Technical
  Support for assistance.

CAUSE
=====

There may be multiple causes for this error.

- The system date is incorrect and set to a year beyond 2038.

- Anti-virus software was installed before the Exchange Server installation.

- A later version of Web browser than the version that ships with Windows NT
  4.0 is not installed.

- You are not logged in using the Exchange Server service account.


WORKAROUND
==========

To work around the problem:

- Change the system date to the correct date and time, and re-run Setup.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

  Q154595 XADM: Directory Won't Start if System Date Later Than 2038

- For many of these cases, disabling the anti-virus services is not sufficient.
  In those instances, an unistall of the anti-virus software is necessary.
  Perform the upgrade or installation. Reinstall the anti-virus software after
  installation.

Additional query words:

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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