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Q182510: XADM: Error Message: Could Not Open Emsmdb32.dll During Upgrade

Article: Q182510
Product(s): Microsoft Exchange
Version(s): 5.0
Operating System(s): 
Keyword(s): kbusage exc5
Last Modified: 02-JUL-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.0 
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SYMPTOMS
========

During the upgrade to Exchange Server 5.0 Service Pack 2, you may receive the
following error message:

  Could not open the file named d:\<%winnt%>\system32\EMSMDB32.DLL. It
  is
  in use by another application.

CAUSE
=====

An application such as the Microsoft Exchange Administrator program has the file
locked open.

WORKAROUND
==========

To work around this problem, make sure the Microsoft Exchange Administrator and
other Exchange Server-aware applications are not in use during the upgrade
process.

MORE INFORMATION
================

For additional information, click the article number below to view the article
in the Microsoft Knowledge Base:

  Q162658 XCLN: Exchange Setup for Windows NT Fails on Emsmdb32.dll

You may receive this error if you are running Norton Antivirus during the
upgrade. To resolve the issue, turn off Norton Antivirus to allow the service
pack setup to finish.

Additional query words: 50sp2

======================================================================
Keywords          : kbusage exc5 
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : :5.0
Issue type        : kbprb

=============================================================================

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