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Q182407: SMS: Remote Control Quick Viewer Freezes If Minimized

Article: Q182407
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

If the Remote Control Quick Viewer is minimized for more than 10 minutes while
the administrator is working with other programs such as Microsoft Word, Excel,
e-mail, and so forth, the Quick Viewer display freezes.

WORKAROUND
==========

At this time the only workaround available is to close the quick viewer and
re-establish the remote control session.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.


Additional query words: prodsms

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Keywords          : kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbpending

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