KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q182293: Err Msg: Rundll32 Has Performed an Illegal Operation…

Article: Q182293
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kberrmsg dun win95 kbDialUp
Last Modified: 28-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you install Dial-Up Networking using the Add/Remove Programs tool in
Control Panel, you may experience the following symptoms:

- When you double-click Make New Connection in Dial-Up Networking, you may
  receive the following error message:

  Rundll32 has performed an illegal operation and will be shut down.

- When you attempt to connect to the Internet and you have Dial-Up Networking
  configured to dial automatically, you may receive one of the following error
  messages:

  Rnaapp.exe caused an invalid page fault in module kernel32.dll

  Rnaapp caused an invalid page fault in module rnaapp.exe.

CAUSE
=====

These error messages can occur if you are running the retail version of Windows
95, and you install Dial-Up Networking using a Microsoft Windows 95 OEM Service
Release 2 (OSR2) CD-ROM.


RESOLUTION
==========

To resolve this behavior, use one of the following methods:

Method 1
--------

Obtain the Dial-Up Networking 1.3 Performance and Security Update from the
following Microsoft Web site:

  http://www.microsoft.com/windows95/downloads

Method 2
--------

Uninstall Dial-Up Networking using the Add/Remove Programs tool in Control Panel,
and then install Dial-Up Networking using a retail version of Windows 95.

NOTE: If you receive any file version conflict messages, click No to replace the
existing files on the hard disk.

Additional query words:

======================================================================
Keywords          : kberrmsg dun win95 kbDialUp 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.