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Q182279: XFOR: Incorrect Cc: List When Resending or Forwarding From PROFS

Article: Q182279
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 22-OCT-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
- LinkAge Message Exchange, version 3.2 
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SYMPTOMS
========

When you resend or forward a message from a PROFS E-mail System to an Exchange
Server computer, the PROFS Connector preserves incorrect Cc: lists in the
envelope.


The same problem occurs when using OV/VM release version 1. The problem will also
occur when using OV/VM release version 2 and using the Resend functionality.

The only time this problem does not occur is when you use the OV/VM release
version 2 and use the forward functionality or add new users to the Cc: list by
using a .cc command.

CAUSE
=====

This problem occurs because the PROFS E-mail System and the OV/VM E-mail System
add the Cc: list to the envelope. When you send a message, PROFS and OV/VM do
not put P2 recipients' information inside the message's data stream (in ZIP
packets). Note that it is ok to PROFS and OV/VM because they do not support
Reply All. Therefore, the only CC recipients' information is stored in the
message content. The PROFS Connector parses the message content to retrieve CC
recipients. The connector uses the "\n<eof>" pattern to determine whether
the CC recipients are valid or not. However, the PROFSS E-mail System forwards
or resends and the OV/VM Resend command uses the ending pattern "\n<eof>",
regardless of whether there are new CC recipients or not. Therefore, the
connector cannot distinguish real or old CC recipients in these cases.

WORKAROUND
==========

To work around this problem, upgrade your OV\VM system to release version

1. The problem does not occur in the OV\VM R2 Forward functionality, as it

adds the Cc: list differently to the message content than previous versions.

MORE INFORMATION
================

Different versions of the OV\VM System put the list of users in the Cc: field
differently. OV\VM Release 1 ties all the users in the Cc: list at the bottom of
the message. OV\VM release 2 (where the problem does not occur) ties the Cc:
list to the TO: field.



Additional query words: linkage profs resend forward
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Keywords          :  
Technology        : kbZNotKeyword6 kbExchangeSearch kbExchange550 kbZNotKeyword2 kbLinkAgeSearch kbLinkAge320
Version           : WINDOWS:5.5
Issue type        : kbbug

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