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Q182073: WD97: Picture Becomes Red "X" When Mac Word 98 File Saved in 97

Article: Q182073
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbdta kbconversion
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

In Microsoft Word 97, if you open a Microsoft Word 98 Macintosh Edition document
containing a floating picture (PICT) graphic, the picture may resemble a red
"X."

This problem will occur when you use the Save As command to save the file without
first scrolling through the document and viewing the graphics. When you run the
Save As command, the new document that is created during the Save As process
will contain red "X" images instead of the PICT graphics.



NOTE: This problem does not occur when you open a Word 97 document in Microsoft
Word 98 Macintosh Edition.

CAUSE
=====

For performance reasons, graphics are not loaded immediately after the document
is opened. When you use the Save As command without first viewing the document,
the picture data is not yet copied to the new document.

RESOLUTION
==========

To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2).


STATUS
======

Microsoft has confirmed this to be a problem in Word 97. This problem was
corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the
Microsoft Knowledge Base:

  Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2

Additional query words:

======================================================================
Keywords          : kbdta kbconversion 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbfix

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