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Q182051: XADM: Cannot Move E-form Message From Public Folder to Mailbox

Article: Q182051
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.0,5.5
Operating System(s): 
Keyword(s): 
Last Modified: 03-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5 
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SYMPTOMS
========

If you try to move or copy a message created with a custom E-form from a public
folder to a folder in your mailbox or a PST file, you may encounter the
following error message in the Exchange Client:

  An item could not be copied. There is not enough memory available to
  perform the operation.


If you perform the same operation in the Outlook Client, you will receive the
following error message:

  Can't copy the items. Could not make another copy of the item. The
  original was either moved or deleted, or access was denied.

As a result of this error, the E-form message that you are trying to move or copy
is not copied or moved to the destination.

CAUSE
=====

The E-form message contains fields that can be multi-propertied. One or more of
these properties is null, which causes the error when you try to move or copy it
to another location.

WORKAROUND
==========

To work around this issue, use version 1461.3 of Store.exe and the following
associated supporting files for Exchange Server 5.0:

  Store.exe 1461.3 (or use 5.0 SP3)
  MDBMSG 1461.3 (or use 5.0 SP3)
  Gapi32.dll 1460.8 (or use 5.0 SP3)

or use version 2138.0 for Exchange Server 5.5.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0.


A supported fix is now available, but has not been fully regression-tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next Service Pack that contains this fix. Contact Microsoft
Technical Support for more information.

This fix has been posted to the following Internet location:

  ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.0/Post-SP2-STORE/


Microsoft has confirmed this to be a problem in Microsoft Exchange Server version
5.5. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.5. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

Additional query words: MSExchangeISPub Personal Folders PUBToPST
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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : WINDOWS:5.0,5.5
Issue type        : kbbug
Solution Type     : kbfix

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