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Q182049: SMS: Remote Control Is Slow Using NetBT on SMP Clients

Article: Q182049
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When performing remote control of a multiprocessor system (Intel) over NetBIOS
encapsulated in TCP/IP (NetBT), the client (that is, the multiprocessor system)
sends the screen updates very slowly. A Performance Monitor trace shows that
Wuser32.exe consumes an average of less than one percent of the processor usage.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem has been corrected in the latest U.S. service pack for
Systems Management Server version 1.2. For information on obtaining the service
pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

WORKAROUND
==========

To work around this problem, use IP Sockets and the hotfixes for bug 7394. For
more information on bug 7394, see the following article in the Microsoft
Knowledge Base:

  Q173122 SMS: Mouse and Keyboard Input Fail During Remote Control



Additional query words: prodsms perfmon remotecontrol rc R/C

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Keywords          : kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

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