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Q181992: WD97: File Open Does Not Function When PC Docs Is Installed

Article: Q181992
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kb3rdparty kbenv kbdta word97
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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*********************************************************************
**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED, EDITED, OR TESTED BY MICROSOFT. USE ONLY         **
**     WITH DISCRETION.                                            **
*********************************************************************

SYMPTOMS
========

Microsoft has received reports that in Microsoft Word 97 with PC Docs installed,
when you click the Open button on the Standard toolbar or click Open on the File
menu, nothing happens.

NOTE: PC Docs is a document management system that allows centralization and
management of shared documents in a network environment.

CAUSE
=====

PC Docs integrates with Word 97 by placing entries in the Windows Registry. If
PC Docs' interaction with Word malfunctions, the Open command may stop
responding.

This problem is most often caused if the path to the PC Docs server is not listed
in the Path statement.

MORE INFORMATION
================

PC DOCS is manufactured by PC DOCS, Inc., a vendor independent of Microsoft; we
make no warranty, implied or otherwise, regarding this product's performance or
reliability.

For more information, contact PC DOCS, Inc.

  PC DOCS, Inc.
  124 Marriott Drive
  Tallahassee, Florida 32301

  Main Number: (850) 942-3627
  Web Site: http://www.pcdocs.com/
  Support Telephone Number: (850) 942-5000
  Sales and Information: (800) 933-3627

For information about how to contact PC DOCS Inc., click the appropriate article
number below to view the article in the Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



REFERENCES
==========

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  Q167885 WD97: ODMA: File Open Dialog May Display Behind Application

  Q174304 WD97: ODMA Save As Command Does Not Close the Previous Document

  Q166865 WD97: "Invalid Document ID" Opening/Saving Document

  Q159963 WD97: Word 97 Supports ODMA

Additional query words: pcdocs

======================================================================
Keywords          : kb3rdparty kbenv kbdta word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbprb

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