Q181938: XCLN: Assertion Failure When Starting Outlook 8.0

Article: Q181938
Product(s): Microsoft Exchange
Version(s): 3.1,3.11,8.0
Operating System(s): 
Keyword(s): 
Last Modified: 27-FEB-2002

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The information in this article applies to:

- Microsoft Outlook, Exchange Server Edition, version 8.0, used with:
   - the operating system: Microsoft Windows versions 3.1, 3.11 
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SYMPTOMS
========

When you attempt to start Microsoft Outlook version 8.0, or you perform a Check
Name command on a profile, you may get the following error message:

  Stop Error: ASSERTION FAILED
  Expression Hierarchyinfo && Count ==
  HierarchyInfo->cRows, File
  I:\dsa\src\emsabp\root.c, Line 960

This error is fatal and will stop the client from launching properly.

CAUSE
=====

This problem may occur if either of the following conditions are met; however,
you may also experience this problem even if neither of these conditions are
met:

- If the Exchange organization has over 1,000 containers listed in the Global
  Address List

-OR-

- The Exchange Server is on a Windows NT Server that is not a Primary Domain
  Controller or a Backup Domain Controller.

STATUS
======

Microsoft has confirmed this to be a problem in the Outlook client version 5.5
for Windows 3.x. This problem has been corrected in the latest U.S. Service Pack
for Microsoft Exchange Server version 5.5. For information on obtaining the
Service Pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):

S E R V P A C K

Additional query words: login profiles

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Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch
Version           : :3.1,3.11,8.0
Issue type        : kbbug
Solution Type     : kbfix

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