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Q181931: XADM: Information Store Crashes in JetMove

Article: Q181931
Product(s): Microsoft Exchange
Version(s): WINNT:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 02-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The Microsoft Exchange information store may stop unexpectedly and record the
following error in the Application event log:

  2/6/98  6:33:11  DrWatson  Information  None  4097  N/A
  The application, exe\store.dbg, generated an application error. The
  error occurred on 2/6/1998 @ 3:33:10.437 The exception generated was
  c0000005 at address 6fe951f0 (JetMove)


CAUSE
=====

A page at an internal level of the Exchange database engine b-tree became
corrupted. This prevents the information store from successfully starting and
prevents the Exchange Information Store Integrity Checker (Isinteg.exe) from
completing successfully.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.5. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K


MORE INFORMATION
================

Isinteg.exe has been strengthened to avoid the crash.
======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : WINNT:5.5
Issue type        : kbbug
Solution Type     : kbfix

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