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Q181559: XADM: Error -1201 Occurs When Starting the Information Store

Article: Q181559
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s): 
Keyword(s): exc4 exc5 exc55
Last Modified: 28-JAN-2000

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SYMPTOMS
========

When you try to start the Microsoft Exchange Server Information Store service,
the service does not start and reports a server-specific error 4294966095. The
Windows NT Event Viewer indicates that the service returned an error -1201.

CAUSE
=====

Error -1201 commonly occurs because of minor inconsistencies or corruption in
the Priv.edb or Pub.edb files.

It can also occur when the *.edb files are on drive C, the *.log files are on
drive D, and there is some sort of unrecoverable hardware failure on drive D. At
that point, you are in the situation described above because the store will be
inconsistent and the log files are not available.

WORKAROUND
==========

The recommended approach to resolving this problem is to restore the information
store from the latest backup.

If a recent backup is not available, or if restoring the backup will result in
data loss (circular logging is enabled) follow these steps:

1. Back up the entire Mdbdata folder.

2. Make sure you have sufficient free disk space:

  Exchange Server 4.0 and 5.0
  ---------------------------

  You need 110 percent of the larger of Priv.edb and Pub.edb files in free disk
  space.

  Exchange Server 5.5
  -------------------

  You need 25 percent of the larger of Priv.edb and Pub.edb files in free disk
  space.

3. Run the following commands from a Windows NT command prompt:

  Exchange Server 4.0 and 5.0
  ---------------------------

  edbutil /d /r /ispriv /tx:\tempdfg.edb
  edbutil /d /r /ispub /tx:\tempdfg.edb
  isinteg -fix -pri
  isinteg -fix -pub

  Exchange Server 5.5
  -------------------

  eseutil /p /ispriv /tx:\tempdfg.edb
  eseutil /p /ispub /tx:\tempdfg.edb
  isinteg -fix -pri -test alltests
  isinteg -fix -pub -test alltests

  where x: is the drive containing the required free disk space.

  NOTE: When the Information Store service has started, after the repair
  process, make a full online backup immediately.

MORE INFORMATION
================

Error -1201 refers to the Jet error: JET_errDatabaseDuplicate

The Windows NT Event Viewer Application log may also report Event ID 9037
generated by the information store.

Additional query words:

======================================================================
Keywords          : exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : winnt:4.0,5.0,5.5
Issue type        : kbprb

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