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Q181548: Event ID 4119 and 4311 After Removal of Remote Access Service

Article: Q181548
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if
a problem occurs. For information about how to do this, view the "Restoring
the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key"
Help topic in Regedt32.exe.

SYMPTOMS
========

After uninstalling the Remote Access Service (RAS) and then restarting your
computer running Windows NT, Event Viewer may log one or more of the following
events in the System log:

  Event ID   : 4119
  Source     : TCP/IP
  Description: IP could not open registry key for NdiswanX.

-or-

  Event ID   : 4311
  Source     : NetBT
  Description: Initialization failed because the driver device could not
               be created.

CAUSE
=====

Some of the registry keys associated with RAS were not correctly removed when
RAS was uninstalled.

RESOLUTION
==========

To resolve this issue, manually remove all Ndiswan keys from the registry using
the following procedure:

WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved. Use
Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.

1. Start Registry Editor (Regedt32.exe or Regedit.exe).

2. Go to the following subkey:

  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NetBt\Adapters

3. Delete all the Ndiswan keys.

4. Close Registry Editor and restart your computer.
======================================================================
Keywords          : kberrmsg 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0
Issue type        : kbprb

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