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Q181350: Clients Fail to Connect to Notes Server Running on Windows NT

Article: Q181350
Product(s): Microsoft Windows NT
Version(s): WinNT:3.5,3.51,4.0
Operating System(s): 
Keyword(s): kb3rdparty kbnetwork
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server versions 3.5, 3.51, 4.0 
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SYMPTOMS
========

You have Lotus Notes server software running on your computer running Windows NT
Server. Your Lotus Notes clients may experience difficulty connecting to this
Lotus Notes server for periods of time up to five minutes. A network packet
capture reveals that the client connection attempts are being refused by a
Transmission Control Protocol (TCP) reset from the server.

CAUSE
=====

Lotus Notes Server programmatically binds a backlog queue of five to Winsock.

RESOLUTION
==========

Lotus Development Corporation has produced a fix that increases the size of the
backlog queue to the maximum under Windows NT Server. Please contact Lotus Notes
technical support for more information regarding this fix.

Lotus Notes is manufactured by Lotus Development Corporation, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this products' performance or reliability.

For information about how to contact Lotus Development Corporation, query in the
Knowledge Base for one of the following articles:

  ARTICLE-ID: Q65416
  TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

  ARTICLE-ID: Q60781
  TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

  ARTICLE-ID: Q60782
  TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z


MORE INFORMATION
================

The issue appears when a large number of users try to connect to the Lotus Notes
server at the same time. The Winsock backlog queue fills up because of the time
it takes for the server to service the request and the hundreds of new requests
that are continually being attempted. This problem has only been reported in
large enterprise environments and has been reproduced on a Lotus Notes 4.x
server but may affect earlier versions as well.

For additional information on TCP/IP, please see the following white paper
available on the Microsoft anonymous ftp server:

  File Name: Tcpipimp2.doc
  Location : ftp://ftp.microsoft.com/bussys/winnt/winnt-docs/papers/
  Title : "Microsoft Windows NT 3.5/3.51/4.0: TCP/IP Implementation
  Details TCP/IP Protocol Stack and Services, Version 2.0"

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Keywords          : kb3rdparty kbnetwork 
Technology        : kbWinNTsearch kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : WinNT:3.5,3.51,4.0
Issue type        : kbprb

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