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Q181346: SMS : ‘Error Opening SYS:SMS\logon.srv\inventry.box\<file>.tmp’

Article: Q181346
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbInventory smsinv
Last Modified: 25-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SUMMARY
=======

The Systems Management Server Inventory Agent reports the client's inventory by
creating a TMP file and placing it in the Inventry.box directory of the client's
Systems Management Server logon server. The TMP file is then converted to a RAW
file and moved to the Systems Management Server site server computer.

NetWare Systems Management Server clients may receive the following error message
during inventory processing:

  Error opening file SYS:SMS\logon.srv\inventry.box\<file name>.tmp

MORE INFORMATION
================

The NetShield virus-detection software running on the Systems Management Server
NetWare logon server may cause this problem. The NetShield software opens the
TMP files to check for viruses which causes the Systems Management Server client
to fail when it opens that same file.

In a Network Monitor trace, you see a number of Out Of Handles returned error
messages generated by the Systems Management Server NetWare logon server. The
NCP reply contains the following message:

  NCP: Completion Code = Lock Fail

To work around the problem, you can disable the NetShield virus software from the
NetWare Systems Management Server logon server.

Additional query words: prodsms

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Keywords          : kbInventory smsinv 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbinfo

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