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Q181130: XFOR: Additional Characters Appear in Migrated cc:Mail Messages

Article: Q181130
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s): 
Keyword(s): kbusage
Last Modified: 29-MAR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you migrate messages from Lotus cc:Mail Release 6 (DB8) or earlier, four
additional characters may appear in some messages when you open them in an
e-mail client after the migration.

CAUSE
=====

When you migrate messages from cc:Mail, the messages are converted to Rich Text
Format (RTF) before they are migrated to the Microsoft Exchange Server computer.
Messages migrated from cc:Mail Release 6 (DB8) or earlier may not be converted
correctly. This may cause additional characters to appear in the messages when
you open them in an e-mail client.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.5. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K


Lotus cc:Mail is manufactured by Lotus, a vendor independent of Microsoft; we
make no warranty, implied or otherwise, regarding this product's performance or
reliability.

Additional query words: ^b1e ^b1f ^b70

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : WINDOWS:5.5
Issue type        : kbbug
Solution Type     : kbfix

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