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Q181129: Err Msg: The Host Pop3.email.msn.com Could Not Be Found…

Article: Q181129
Product(s): The Microsoft Network
Version(s): 2.51,2.6,4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2,5,5.0,5.1,5.2
Operating System(s): 
Keyword(s): kberrmsg kbtlc kbmsn
Last Modified: 10-SEP-2001

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The information in this article applies to:

- The Microsoft Network versions 2.51, 2.6, 5.0, 5.1, 5.2 
- Microsoft Outlook Express versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows 95 
- Microsoft Outlook Express versions 4.01 Service Pack 2, 5 for Windows 98 
- the operating system: Microsoft Windows Millennium Edition 
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SYMPTOMS
========

When you send and receive e-mail messages using Microsoft Outlook Express and
you use an MSN, The Microsoft Network, e-mail account, you may receive the
following error message:

  The host 'pop3.email.msn.com' could not be found. Please verify that you have
  entered the server name correctly. Account 'MSN Mail', Server:
  'pop3.email.msn.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
  Error: 11001, Error Number: 0x800CCC0D

NOTE: You may receive this error message even if you are using a different
Internet Service Provider (ISP).

CAUSE
=====

This behavior could be the result of

- No Internet Connection

- Corrupted Outlook Express e-mail settings

- Transmission Control Protocol/Internet Protocol (TCP/IP) files are damaged or
  missing

Note: Users who install Internet Explorer 5.5 over third party software by
Zonelabs (www.zonelabs.com)--for example TrueVector and Zone Alarm--can also get
a similar error message.

RESOLUTION
==========

To resolve this issue, try these solutions in order.

1. Make certain that you have an Internet connection
----------------------------------------------------

Can you connect to MSN.com? Click the Internet icon (it looks like two
computer)in the Windows systray (by the clock) to see if you are connected.

--------------------

2. To restore corrupted Outlook Express e-mail settings
-------------------------------------------------------

1. In Outlook Express, click Tools, and then click Accounts.

2. Under the Mail tab select the MSN email settings, click Remove, and then
  click Yes.

3. Click Add, and then click Mail.

4. In the Display Name box, type your name and then click Next.

5. In the E-mail Address box, type your MSN e-mail address, and then click Next.

6. In the Incoming Mail (POP3 or IMAP) server box, type pop3.email.msn.com.

7. In the Outgoing mail (SMTP) server box, type smtp.email.msn.com and click
  Next.

  --OR--

  If you gain access to MSN through a third-party ISP or LAN (includeing DSL,
  Cable modems or Satellite connections), type secure.smtp.email.msn.com and
  then click Next.

8. In the Internet Mail Account Name box, type MSN; in the Password box, type
  your MSN Pasword, and then and select Remember Password, if you wish.

9. Select Log on using Secure Password Authentication (SPA), click Next, and
  then click Finish.

10. Double-click the new MSN account to access its Properties.

11. Click the Servers tab.

12. Select the My server requires authentication box.

13. Click the Settings button.

14. Select Use same settings as my incoming mail server.

15. Click the OK button.

16. Click the Connections tab.

17. If you connect to the Internet using only a Dial-up Connection, select the
  Always connect to this account using box, select MSN Connection, and then
  click OK.

  --OR--

  If you connect to the Internet using only a Local Area Network (LAN), select
  the Always connect to this account using box, select Local Area Network, and
  then click OK.

  --OR--

  If you connect to the Internet using both a LAN and a Dial-up Connection,
  clear the Always connect to this account using box, and then click OK.
  Note: In Microsoft Outlook Express 4.0 select Connect using and Internet
  Explorer or a 3rd party dialer, and then click OK.

18. Click the OK button, and then click the Close button.

--------------------

3. Remove and restore Dial-up Neworking, Dial-up Adapters, and TCP/IP components.
---------------------------------------------------------------------------------

To remove and restore Dial-up Neworking

1. Double-click My Computer and click Dial-Up Networking.

2. Right-click an MSN connection, and then click Delete. Repeat this step until
  all MSN connections are deleted.

3. Close the Dial-Up Networking window.

4. Click Start, point to Find, and then click "Files or Folders".

5. In the Named box, type pppmac.vxd, and then click Find Now.

6. In the list of found files, right-click the Pppmac.vxd file, click Rename,
  delete .vxd, and then type .old in its place.

7. Repeat steps 5-6 to rename the following files:

  - Splitter.vxd
  - Vdhcp.386 
  - Vtcp.386
  - Vip.386
  - Vnbt.386
  - Winsock.dll
  - Wsock.vxd

8. Close the Find: Files Named window.

9. Click Start, point to Settings, click Control Panel and then double-click
  Add/Remove Programs.

10. On the Windows Setup tab, click Communications, and then click Details.

11. Clear Dial-Up Networking and click OK until you return to Control Panel.

12. If LANtastic or Banyan VINES networking components are installed on your
  computer, refer to your network administrator for instructions about how to
  remove these components.

13. Close Control Panel, and then restart the computer.

To remove and restore Dial-up Adapters and TCP/IP components

1. Click Start, point to Settings, click Control Panel, and then double-click
  Network.

2. If TCP/IP is installed (If TCP/IP is not installed, proceed to step 4.), for
  each installed TCP/IP component, click TCP/IP, click Properties and write
  down the properties of each TCP/IP setting, and then click OK.

3. Click TCP/IP again, and then click Remove, repeating this step until all
  TCP/IP components are removed.

4. Click each Dial-Up Adapter component, click Remove, and then click OK.
  If you are prompted to restart the computer, click No.

5. Click Start, point to Settings, click Control Panel, and then double-click
  Network.

6. Click the Configuration tab and click Add.

7. In the Select Network Component Type dialog box, click Adapter, and then
  click Add.

8. In the Manufacturers box, click Microsoft.

9. In the Network Adapters box, click Dial-Up Adapter, and then click OK.

10. In the Select Network Component Type dialog box, click Protocol, and then
  click Add.

11. In the Manufacturers box, click Microsoft.

12. In the Network Adapters box, click TCP/IP, and then click OK.

13. When you are prompted to restart your computer, click Yes.

NOTE: If you are using Banyan VINES, make sure you are using the most recent
drivers. Older drivers for Banyan VINES are not compatible with other network
protocols. If necessary, refer to your network administrator for instructions
about how to add the LANtastic or Banyan VINES networking components to your
computer.

Additional query words: 4.0 msnet msnetwork microsoft-net m.s.n. outexw95 ol98 olexpress kbimu

======================================================================
Keywords          : kberrmsg kbtlc kbmsn 
Technology        : kbOSWinME kbOSWinSearch kbMSNSearch kbOutlookExpressSearch kbZNotKeyword3 kbOutlookExpress98Search kbOutlookExpress95Search kbOutlookExpress401Win98SP2 kbOutlookExpress500Win98 kbOutlookExpress401Win95 kbOutlookExpress401Win95SP1 kbOutlookExpress401Win95Sp2 kbOutlookExpress500Win95 kbOutlookExpress400Win95 kbMSN520 kbMSN510 kbMSN500 kbMSN251 kbMSN260
Version           : :2.51,2.6,4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2,5,5.0,5.1,5.2
Issue type        : kbprb kbinfo

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