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Q180602: RRAS Fails to Start with Event IDs 20103, 20133, or 7024

Article: Q180602
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): kberrmsg kbinterop kbnetwork
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0 
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SYMPTOMS
========

Your computer running both Windows NT Server and Routing and Remote Access
Service (RRAS) may fail to start and one or more of the following events are
logged in Event Viewer:

  Event ID   : 20103
  Source     : Router
  Description: Unable to load C:\WINNT\system32\ipxrtmgr.dll.

-or-

  Event ID   : 20133
  Source     : IPXRouterManager
  Description: The description for Event ID (20133) in Source
               (IPXRouterManager) could not be found.  It contains the
               following insertion string(s):.


-or-

  Event ID   : 7024
  Source     : Service Control Manager
  Description: The Routing And Remote Access Service service terminated
               with service-specific error 1003.

CAUSE
=====

When RRAS is installed on a multihomed server (one that has two or more network
interfaces) and Auto Frame Type Detection is enabled for the NWlink IPX/SPX
Compatible Transport, the bindings may not be correctly enumerated for the
IPXRouterManager in the registry.

RESOLUTION
==========

To resolve this issue, use the following steps:

1. Manually set the internal network number and specify Manual Frame Type
  Detection for the properties of the NWLink IPX/SPX Compatible Transport.

  For more information, see the following article in the Microsoft Knowledge
  base:

  ARTICLE-ID: Q150546
  TITLE : NWLink IPX/SPX: Network Number vs. Internal Network Number

2. Click Start, point to Settings, and click Control Panel.

3. Double-click Network, click the Services tab, and click Routing and Remote
  Access.

4. Click Update and specify the location of the RRAS folder.

  NOTE: By default, this folder is C:\Program Files\Routing.
======================================================================
Keywords          : kberrmsg kbinterop kbnetwork 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbAudDeveloper kbRRASNTSearch kbRRASNT400
Version           : WinNT:4.0
Issue type        : kbprb

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