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Q180531: Error Message Removing Microsoft Exchange or Proxy Server

Article: Q180531
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0,4.0a
Operating System(s): 
Keyword(s): kbsetup
Last Modified: 01-FEB-1999

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The information in this article applies to:

- Microsoft BackOffice Small Business Server versions 4.0, 4.0a 
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SYMPTOMS
========

When you try to remove Proxy Server or Microsoft Exchange using the Add/Remove
Programs tool in Control Panel, you may receive one of the following error
messages:

   - An error occurred while trying to remove Microsoft Exchange. Uninstallation
  has been canceled.

- An error occurred while trying to remove Proxy Server. Uninstallation has
  been canceled.

CAUSE
=====

This behavior can occur if Small Business Server CD-ROM 1 is not inserted in the
CD-ROM drive. The Add/Remove Programs tool calls the Setup program on the
CD-ROM. If the CD-ROM is not inserted, you receive the error message.

RESOLUTION
==========

Insert Small Business Server CD-ROM 1 and try to remove the program again.

STATUS
======

Microsoft has confirmed this to be a problem in BackOffice Small Business Server
versions 4.0 and 4.0a.

Additional query words: un-install
======================================================================
Keywords          : kbsetup 
Technology        : kbAudDeveloper kbSBServSearch kbSBServ400 kbSBServ400a
Version           : WinNT:4.0,4.0a
Issue type        : kbbug
Solution Type     : kbnofix

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