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Q180469: Print Server Access Violation When Starting First Session

Article: Q180469
Product(s): Microsoft SNA Server
Version(s): WINDOWS:3.0,3.0 SP1,3.0 SP2,4.0
Operating System(s): 
Keyword(s): kbbuglist kbfixlist
Last Modified: 14-MAR-2000

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The information in this article applies to:

- Microsoft SNA Server, versions 3.0, 3.0 SP1, 3.0 SP2, 4.0 
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SYMPTOMS
========

When you try to start a session using SNA Server Print service, an access
violation may occur when the first print session is started. The following
symptoms occur when this problem happens:

- An Event 624 will be logged, indicating that the SNA Print service has ended
  abnormally.

- An entry may be created in the &lt;ntroot&gt;\drwtsn32.log file,
  indicating an access violation (0xC0000005) in snaprint.exe.

CAUSE
=====

In a rare timing condition, an uninitialized variable causes the SNA Print
service to access an invalid memory location when the first print session is
started.

STATUS
======

Microsoft has confirmed this to be a problem in SNA Server version 3.0, 3.0 SP1,
3.0 SP2, and 4.0.

This problem was corrected in the latest SNA Server versions 3.0 and 4.0 U.S.
Service Packs. For information on obtaining these Service Packs, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words:

======================================================================
Keywords          :  kbbuglist kbfixlist
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ400 kbSNAServ300SP1 kbSNAServ300SP2
Version           : WINDOWS:3.0,3.0 SP1,3.0 SP2,4.0
Issue type        : kbbug
Solution Type     : kbfix

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