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Q180439: Encarta 95 Err Msg: Cannot Open Encart95.stf

Article: Q180439
Product(s): Microsoft Home Kids Products
Version(s): 1995 edition
Operating System(s): 
Keyword(s): kbenv kberrmsg kbmm
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh 
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SYMPTOMS
========

When you attempt to start Microsoft Encarta for Windows, 1995 edition, you may
receive the following error message:

  Cannot open Encart95.stf.

CAUSE
=====

This behavior can occur if the Encarta.ini file contains one or more invalid
entries.

RESOLUTION
==========

To resolve this issue, use the appropriate method for your version of Windows:

Windows 95/98
-------------

If you use Microsoft Windows 95/98, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "encarta.ini" (without the quotation marks), and then
  click Find Now.

3. In the list of found files, right-click the Encarta.ini file, and then click
  Delete.

4. Close the Find: Files Named Encarta.ini window.

5. Reinstall Encarta 1995 for Windows.

Windows 3.1x
------------

If you use Microsoft Windows 3.1x, follow these steps:

1. Start File Manager.

2. On the File menu, click Search.

3. In the Search For box, type "encarta.ini" (without the quotation marks).

4. In the Start From box, type the following

  "<drive>:/<windows>" (without the quotation marks)

  where <drive> is the drive on which Windows is installed and
  <windows> is the folder in which Windows is installed.

5. Click the Search All Subdirectories check box to clear it, and then click OK.

6. In the Search Results window, click the Encarta.ini file to select it.

7. On the File menu, click Delete. When you are prompted to confirm the
  deletion, click OK.

8. Close the Search Results window, and then quit File Manager.

9. Reinstall Encarta 1995 for Windows.

Additional query words: 1995 multi media multimedia multi-media mmtitles

======================================================================
Keywords          : kbenv kberrmsg kbmm 
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbEncartaSearch kbEncartaEnCyc1995Mac
Version           : :1995 edition
Issue type        : kbprb

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