Q180121: XCLN: Agents Tab Is Missing from Folder Properties
Article: Q180121
Product(s): Microsoft Exchange
Version(s): 8.03
Operating System(s):
Keyword(s): kbsetup kbtshoot kbusage
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Outlook 97, version 8.03
- Microsoft Exchange Server, version 5.5
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SYMPTOMS
========
When you view the properties of a Microsoft Exchange Server folder, the Agents
tab that is used to configure Server Scripting may be missing. This article
explains some of the possible reasons why this tab may not appear.
The Exchange Server Scripting Agent extension is included with Microsoft Outlook
97, version 8.03. It allows you to create server-side scripts that can be run on
Microsoft Exchange Server. The extension adds an Agents tab which is visible on
the Properties dialog box of a private or public folder.
RESOLUTION
==========
If the Agents tab does not appear for any reason, check the following items:
1. Is the correct version of Microsoft Outlook installed?
You must have Microsoft Outlook, version 8.03.4629 or later, installed.
2. Is the Exchange Scripting Agent installed?
By default, the Scripting Agent extension is installed during a Typical or
Custom installation of Microsoft Outlook. In some cases, the extension may
not be installed properly. Another possibility is that you may have performed
a Custom installation or run Setup in Maintenance mode, and removed the
Exchange Scripting Agent option. To verify that the extension is installed
correctly:
a. On the Tools menu, click Options, and then click the General tab. Click
the Add-In Manager button. The Server Scripting extension should be listed
and selected in the Add-Ins dialog box.
-OR-
On the Tools menu, click Options. On the Other tab in the General section,
click Advanced Options, then click Add-In Manager. The Server Scripting
extension should be listed and selected in the Add-Ins dialog box.
b. If it is not listed, run Setup, and use the Add/Remove option to install
the Exchange Scripting Agent extension. You may also want to verify that
the following files are installed on the workstation:
File Name Version Size (bytes)
------------ ---------- ------------
Esconf.dll 5.5.1960.0 94,480
Scrptxtn.dll 5.5.1960.0 54,032
3. Are permissions set correctly on the Microsoft Exchange Server computer?
In order to install and administer event scripts, the user must be granted at
least Author permissions on the EventConfig_servername object in the Exchange
Server directory. To configure the appropriate permissions:
a. In the Microsoft Exchange 5.5 Administrator program, select the
EventConfig_servername object from the Folders\System Folders\Events Root
container.
b. On the File menu, click Properties. On the General tab, click Client
Permissions.
c. In the Client Permissions dialog box, select the Add button.
d. Select one or more users who will be managing scripts on the server and
grant them a role of at least Author. Press OK twice.
4. Is the correct server specified as the Public Folder server?
A setting for the Private Information Store on the Microsoft Exchange Server
computer specifies which server in the Exchange organization will be
responsible for creating and managing public folders. In order for the Agents
tab to appear on the client side, the server referenced by this setting must
be running Microsoft Exchange Server, version 5.5 or later. To verify this
setting:
a. In the Microsoft Exchange Server Administrator program, select the Private
Information Store container for the Microsoft Exchange Server 5.5 computer
that contains the EventConfig_servername object.
b. On the File menu, click Properties.
c. On the General tab, select the Public Folder Server dropdown list and
select a Microsoft Exchange Server 5.5 (or later) computer. This option
tells Exchange Server where to obtain the Public Folder hierarchy, in
which the EventConfig_servername folder is listed. Click OK.
d. Restart the Microsoft Outlook client.
5. Is the folder a Public Folder?
To have the Agents tab appear on the properties of a public folder rather than
a user's mailbox folder, in addition to the previous steps, a user must have
permission on the public folder itself. To configure the appropriate
permissions:
a. In the Exchange Server Administrator program's left pane, expand the
Organization container, the Folders container, and the Public Folders
container. Then double-click on the folder name to open its Properties
page.
b. Click the Client Permissions button on the General tab and give the user
(or an alias the user is in) Owner rights. Author rights are insufficient
for scripting in a public folder; the Owner role must be assigned.
NOTE: It may also be necessary to cycle the Exchange Server services in
order to force this change to take effect immediately.
The Agents tab should now appear in the Microsoft Outlook client.
Additional query words:
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Keywords : kbsetup kbtshoot kbusage
Technology : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3 kbOutlook803
Version : :8.03
Issue type : kbprb
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