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Q180027: Troubleshooting: How to Remove and Reinstall a Program

Article: Q180027
Product(s): Microsoft Home Games
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kbsetup kbtool
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SUMMARY
=======

When you experience a problem with a Microsoft program, you may need to
reinstall the program to troubleshoot issues that can be caused by missing or
damaged files. When you reinstall the program, you may be presented with the
following installation options:

- Reinstall
- Remove All

The Reinstall installation option reinstalls missing program files, but does not
recopy program files that already exist on your hard disk. Damaged files, system
files, and program-supplied fonts are not recopied when you choose the Reinstall
option.

The Remove All installation option removes all of the program's files, including
damaged files, but does not remove any files you created using the program. This
option enables you to reinstall all the program files.

MORE INFORMATION
================

To reinstall a program, run the Setup program from the program disks or CD-ROM.
Instructions about how to install the program are printed on the disks or the
CD-ROM jewel case insert. If the program is designed for Windows 95, you can
also reinstall the program by using the following steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click the program you want to reinstall, and then click Add/Remove.

If the problem continues to occur after you reinstall the program, first remove,
and then reinstall the program by using the following steps:

1. Run the Setup program from the program disks or CD-ROM, or run the Setup
  program using the Add/Remove Programs tool in Control Panel as described in
  steps 1-3 above.

2. Click Remove All. If you are prompted to confirm the removal, click Yes.

3. Restart the computer.

4. Run ScanDisk to check the hard disk for lost clusters and errors, and to test
  the integrity of the hard disk. To run ScanDisk, use the following steps:

  a. Click Start, and then click Run.

  b. In the Open box, type "scandisk" (without the quotation marks), and then
     click OK.

  c. Click the hard disk you want to check for errors.

  d. Under Type Of Test, click Thorough, and then click Start.

     NOTE: If you have more than one hard disk installed in your computer, run
     ScanDisk on each hard disk.

5. If the program is installed from a CD-ROM, gently wipe the underside of the
  CD-ROM with a soft, lint-free cloth to remove any fingerprints, smudges, or
  dust.

6. Reinstall the program.

NOTE: Any custom program options or preferences you have selected may be removed
if you follow these steps. However, any documents you have created using the
program are not removed if you remove and reinstall the program.

Additional query words: win95x imuwr

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Keywords          : kbsetup kbtool 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95
Issue type        : kbhowto

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