KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q179984: Bookshelf 98 Err Msg: Install Aborted! Internal Error

Article: Q179984
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbenv kberrmsg
Last Modified: 19-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Bookshelf 98 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to install Bookshelf 98, you may receive the following error
message:

  Install Aborted! Internal Error

CAUSE
=====

This behavior can occur if the path specified for the TEMP environment variable
in the Autoexec.bat file is invalid.

RESOLUTION
==========

To resolve this issue, disable the Set Temp statement in the Autoexec.bat file.
To do so, use the following steps:

1. Click Start, and then click Run.

2. In the Open box, type "notepad c:\autoexec.bat" (without the quotation
  marks), and then click OK.

3. In the Autoexec.bat window, type "rem" (without the quotation marks) followed
  by a blank space at the beginning of any line that begins with "set temp="
  (without quotation marks).

4. On the File menu, click Save.

5. On the File menu, click Exit.

6. Restart the computer.

MORE INFORMATION
================

If you have a TEMP environment variable set in your Autoexec.bat file, Windows
95 preserves the setting for MS-DOS-based programs to use. If the TEMP
environment variable is not set in the Autoexec.bat file, Windows 95 creates and
maintains the following folder for its own use and the use of Windows-based
programs

  <drive>:\<windows>\Temp

where <drive> is the drive on which Windows 95 is installed and
<windows> is the folder in which Windows 95 is installed.

If you delete this folder, Windows 95 re-creates the folder the next time you
start Windows 95.

Additional query words: 98 multimedia mmtitles temporary tmp

======================================================================
Keywords          : kbenv kberrmsg 
Technology        : kbHomeMMsearch kbBookshelfSearch kbBookShelf1998
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.