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Q179796: XWEB: Setup Error Installing Exchange 5.5 OWA Components

Article: Q179796
Product(s): Microsoft Exchange
Version(s): 4.0,5.5
Operating System(s): 
Keyword(s): kbusage
Last Modified: 27-FEB-2002

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The information in this article applies to:

- Microsoft Internet Information Server version 4.0 
- Microsoft Outlook Web Access, version 5.5 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

After you install Microsoft Internet Information Server (IIS) version 4.0 for
Windows NT 4.0 from the Windows NT Option Pack and attempt to load the Outlook
Web Access (OWA) components from Exchange Server 5.5, the following Setup error
message may appear:

  "Setup has detected that you are not running a set of Windows NT related
  fixes required for Outlook Web Access. Please see the Release Notes for
  further instructions."

  Microsoft Exchange Server Setup
  ID no: c1037997

CAUSE
=====

Window NT 4.0 post Service Pack 3 hotfixes are not installed.

WORKAROUND
==========

To work around this problem, download the following hotfix from Microsoft:

  ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postsp3/roll-up

NOTE: Roll-upa.exe is the hotfix for the Alpha platform. Roll-upi.exe is the
hotfix for the Intel platform. Both files are self-extracting executables.

MORE INFORMATION
================

From the Microsoft Exchange 5.5 CD Release Notes in the System Requirements
Section:

Windows NT Server SP3 is required to install Microsoft Exchange Server. It is
strongly recommended that you upgrade your Microsoft Exchange Server computer to
Windows NT SP4 when it is available. Until that time, you should install the hot
fixes that are available from

  ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postsp3/roll-up

If you are using Microsoft Exchange Server in a clustering environment, these hot
fixes are required. If you install Microsoft Outlook Web Access on your
Microsoft Exchange Server computer, these hot fixes are strongly recommended.

Also, For additional information on the Roll-up Post Sp3 Hotfix, please see the
following articles in the Microsoft Knowledge Base:

  q147222 Group of Hotfixes for Exchange 5.5 and IIS 4.0

  q150734 List of Bugs Fixed in Windows NT 4.0 Service Packs (Part 1)


Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbOutlookSearch kbiisSearch kbExchangeSearch kbExchange550 kbiis400 kbZNotKeyword2 kbOWASearch kbOWA550
Version           : :4.0,5.5
Issue type        : kbprb

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