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Q179435: WD97: Error: "Cannot Access the File" After File Closed (ODMA)

Article: Q179435
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kb3rdparty kbinterop word97kbfaq
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you are running Word 97 in a Document Management System (DMS) that uses the
ODMA API, you may receive the following error message after copying a large
amount of text and closing the document:

- The process cannot access the file because it is being used by another
  process.

  -or-

- <document name> is in use by another application.

These error messages will occur when the DMS attempts to move or catalog the
original Word document.

CAUSE
=====

This problem occurs because when you use the Cut or Copy commands to copy
information, Word makes a copy of the information, saves it in memory, and makes
a note of where the copied data is stored (Word caches the data). Word
incorrectly keeps the pointer to this cached information after allowing the file
to be closed. The error message is displayed when DMS attempts to move or
catalog the original Word document.



RESOLUTION
==========

To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2).
information.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article. This problem was corrected in Microsoft Office 97
Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the
Microsoft Knowledge Base:

  Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2

REFERENCES
==========

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  Q174304 WD97: Save As Command Does Not Close the Previous Document

  Q159963 WD97: Word 97 Supports ODMA

Additional query words: PCDocs PC Docs groupwise novell saveas saveas.dot legal

======================================================================
Keywords          : kb3rdparty kbinterop word97 kbfaq
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbfix

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