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Q179417: WD97: Format Font Option in Find and Replace Does Not Work

Article: Q179417
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kb3rdparty
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you perform a find or replace operation (on the Edit menu) and you try to
select Font in the Format drop-down list, nothing happens or Word stops
responding.

NOTE: You may need to click More to see the Format drop-down list.


CAUSE
=====

This problem may occur if you have TextBridge Pro 98 software installed.

WORKAROUND
==========

To work around this problem, uninstall the TextBridge Pro 98 software.

For additional information about how to do this, please contact Xerox
Corporation.

For information about how to contact Xerox Corporation, query in the Knowledge
Base for one of the following articles:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


MORE INFORMATION
================

TextBridge Pro 98 is manufactured by Xerox Corporation, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

For additional information about TextBridge Pro 98 software, please see the
following article in the Microsoft Knowledge Base:

  Q164686 WD97: Instant Access OCR, Word Proofreader Commands Unavailable

Additional query words: optical character recognition unavailable hang hung crash crashed locks locked frozen freezes crashing quit quits stopped crashes auto lockup freeze break won't respond waiting near memory stops responding hangs lock up fail

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Keywords          : kb3rdparty 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbprb

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