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Q179347: "Fatal Exception 0E" Error Message When You Start Windows 95

Article: Q179347
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kberrmsg win95
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you start Windows 95, you may receive the following error message:

  A Fatal Exception 0E has occurred at 0137:<address>. The current
  application will be terminated.

If you press a key to continue, one of the following symptoms may occur:

- You receive the following error message:

  A Fatal Exception 0C has occurred at 0137:<address>. The current
  application will be terminated.

- Your computer is restarted.

NOTE: This error message also occurs in Safe mode.

CAUSE
=====

This behavior can occur if the Advapi32.dll file located in the Windows\System
folder is missing or damaged.

RESOLUTION
==========

To resolve this behavior, follow these steps:

1. Rename the Advapi32.dll file (if it exists). To do so, follow these steps:

  a. Click Start, point to Find, and then click Files Or Folders.

  b. In the Named box, type "advapi32.dll" (without the quotation marks), and
     then click Find Now.

  c. If the Advapi32.dll file is found, right-click it, and then click Rename.
     If the Advapi32.dll file is not found, skip to step E.

  d. Type a new name for the Advapi32.dll file (such as Advapi32.xxx), and then
     press ENTER.

  e. Close the Find window.

2. Extract a new copy of the Advapi32.dll file from your original Windows 95
  disks or CD-ROM. The Advapi32.dll file is located in the following
  locations:

   - The Win95_11.cab cabinet file on the Windows 95 CD-ROM.

   - The Win95_17.cab cabinet file on the Windows 95 OEM Service Release 2
     (OSR2) CD-ROM.

   - The Win95_11.cab cabinet file on disk 11 of the original Windows 95 DMF
     floppy disks.

   - The Win95_18.cab cabinet file on disk 18 of the original Windows 95
     non-DMF floppy disks.

  For information about using the Extract tool, type "extract" (without the
  quotation marks) at a command prompt, or see the following article in the
  Microsoft Knowledge Base:

  Q129605 How to Extract Original Compressed Windows Files

3. Restart your computer.

======================================================================
Keywords          : kberrmsg win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95

=============================================================================

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