KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q179153: XADM: NDR Not Sent If Allow Rich Text Option Is Selected

Article: Q179153
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.0
Operating System(s): 
Keyword(s): 
Last Modified: 22-MAR-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.0 
-------------------------------------------------------------------------------


SYMPTOMS
========

This problem occurs when you are using the Japanese localized version of
Microsoft Exchange Server version 5.0. If an e-mail message is sent to a custom
recipient on Exchange Server and is not delivered because of an error in the
custom recipient's address, no non-delivery report (NDR) is ever generated and
returned to the original sender.

This problem occurs when the Allow Rich Text In Messages option is selected for
that custom recipient.

WORKAROUND
==========

To work around this problem:

- Clear the Allow Rich Text In Messages option. This will allow NDRs to be
  generated successfully.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.0. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K


MORE INFORMATION
================

NOTE: This problem only occurs when you use Japanese Exchange Server version 5.0
installed on Japanese Windows NT Server version 4.0 and retrieve mail with the
Japanese Outlook Express client.

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : WINDOWS:5.0
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.