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Q179105: WD97: Word Attachment Not Readable Upon Receipt Via E-Mail

Article: Q179105
Product(s): Word 97 for Windows
Version(s): 
Operating System(s): 
Keyword(s): kbinterop
Last Modified: 18-JAN-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you send a Microsoft Word document as an attachment through e-mail, upon
receipt, it contains large amounts of random, garbled text.

CAUSE
=====

This problem may occur when there is a mismatch in encoding types between the
sending e-mail client and the receiving e-mail client, such as Microsoft
Outlook.

WORKAROUND
==========

For information about how to recover the attached file from the encoded text,
and for additional information, please see the following article in the
Microsoft Knowledge Base:

  Q171436 OL97: E-mail Contains Text Instead of Attachment


Any further questions about encoding schemes need to be sent to your Internet
provider or e-mail software manufacturer.

MORE INFORMATION
================

The Internet was not designed to carry binary files. It is only able to transfer
messages made up of ASCII text characters. To resolve this problem and to allow
various file types to be sent over the Internet, and to be exchanged between
diverse operating systems, encoding methods have been developed.

The two major encoding methods are Multipurpose Internet Mail Extensions (MIME)
and Uuencode. Files encoded with either of these methods generally have
information in the text header to identify the type.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

  Q179323 Encoding and Decoding: Overview and List of Third-Party Vendors

Additional query words: word8 word97

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Keywords          : kbinterop 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : :
Issue type        : kbprb

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