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Q178722: XCLN: Exchange Client Hangs with Norton Anti-Virus AutoProtect

Article: Q178722
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0,5.0,95,98; :8.0,8.01,8.02,8.03
Operating System(s): 
Keyword(s): 
Last Modified: 18-MAY-2001

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The information in this article applies to:

- Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
- Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03, on platform(s):
   - the operating system: Microsoft Windows 95 
   - the operating system: Microsoft Windows 98 
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SYMPTOMS
========

If you are using the Norton Antivirus program for Windows 95 and have the
AutoProtect mode enabled, the Exchange client hangs when you try to log on.

Although the system acts as if it is trying to connect to the Exchange Server
computer by displaying the Exchange client log-on logo, the system will hang
indefinitely at this point.

WORKAROUND
==========

Disabling the AutoProtect option of the Norton Antivirus program will allow you
to connect to the Exchange Server computer.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3
Version           : WINDOWS:4.0,5.0,95,98; :8.0,8.01,8.02,8.03
Issue type        : kbprb

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