KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q178481: WD97: Errors Accessing the Address Book Icon

Article: Q178481
Product(s): Word 97 for Windows
Version(s): 
Operating System(s): 
Keyword(s): word97 kbwdinternetkbfaq
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you click the Address Book icon in Word, you may receive one or more of the
following error messages:

  Mapi32.dll is an invalid MAPI library.

-or-

  Login failed, unspecified error.

-or-

  Word was unable to open the data source.

-or-

  Word cannot open the document. Try one or more of the following:

  - On the File menu, click Open to open the document.

  - Make sure the document has a .doc extension. (Outlook Address Book)

-or-

  Logon failed. You must log on to Microsoft Exchange to access your address
  book. Error code: "Unspecified error".

-or-

  WinWord caused an Invalid Page Fault in module Emsuix32.dll.

-or-

  This program has performed an illegal operation and will be shut down.

  If the problem persists, contact the program vendor.

When you click Details, the following error message appears:

  WINWORD caused an invalid page fault in Schdmapi.dll at <address>.

NOTE: The actual memory address may vary.

You also may receive any of these error messages when you click the Address Book
icon from any of the following:

- The Envelopes or Labels tab.

NOTE: To access the Envelopes tab or Labels tab, click Envelopes and Labels on
the Tools menu.

-or-

- The Mail Merge Helper, when you click Outlook Address Book.

NOTE: To select Outlook Address Book in the Mail Merge Helper, click Get Data,
and then click Use Address Book.

-or-

- The Envelope Wizard, Fax Wizard, Letter Wizard, Mail Label Wizard, Memo
  Wizard, or Pleading Wizard.

NOTE: To run a wizard, click New on the File menu, and then click the Letters and
Faxes tab, Memos tab, or Legal Pleadings tab.

CAUSE
=====

You may have selected Outlook Express as your default e-mail program and made
Outlook Express the default simple MAPI client.

WORKAROUND
==========

Do not set Outlook Express as the default simple MAPI client. Outlook Express
was designed for use with Microsoft Internet Explorer 4.x. While you can use
Outlook Express to send e-mail from Word, the Outlook Express Address Book is
not designed for use with Word.

NOTE: To send e-mail from Word, point to Send To on the File menu, and then click
Mail recipient.

Clearing the Simple MAPI Client Check Box
-----------------------------------------

To clear the Simple MAPI client check box, follow these steps:

1. In Outlook Express, on the Tools menu, click Options.

2. On the General tab, click to clear the "Make Outlook Express my default
  Simple MAPI client" check box.

  NOTE: The "Make Outlook Express my default Simple MAPI client" check box is
  not available unless the "Make Outlook Express my default e-mail program"
  check box is selected. This check box is also not available for Outlook
  Express 5.0.

You may need to restart your computer, or reinstall Microsoft Office or Outlook
after clearing the "Make Outlook Express my default Simple MAPI client" check
box. After you restart your computer or reinstall Office or Outlook, your
previous address book should again function correctly with Word.


MORE INFORMATION
================

When you send a document from Word as an e-mail message, the e-mail program that
is set as your default simple MAPI client is used to send the document.

NOTE: To send your Word document as an e-mail message, point to Send To on the
File menu and then click Mail Recipient.

The following information explains the purpose and functionality of the options
that are required to use Microsoft Outlook Express with Word.

"Make Outlook Express my default e-mail program" Check Box
----------------------------------------------------------

Specifies whether to use Outlook Express whenever you click a link in a Web page
to send an e-mail message or choose the mail command in your Web browser.

"Make Outlook Express my default Simple MAPI client" Check Box
--------------------------------------------------------------

Specifies whether Outlook Express is used when you send documents from within
other applications by using the Send command on the File menu. Selecting this
check box disables both the Microsoft Exchange and Microsoft Outlook mail
programs.

REFERENCES
==========

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  

  Q178077 How to Set Outlook Express as Your Default Simple MAPI Client


  

  Q171043 OL97: Microsoft Fax Does Not Process Dialing Properties


For more information about Outlook Express, please see the Outlook Express Readme
file. To view the Readme file in Outlook Express, click Readme on the Help
menu.


Additional query words: read me ipf

======================================================================
Keywords          : word97 kbwdinternet kbfaq
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : :
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.