Q178478: WD97: Can’t Send Word Document with Outlook Express

Article: Q178478
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): word97 kbwdinternetkbfaq
Last Modified: 14-NOV-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you point to Send To on the File menu, and then click Mail Recipient, Word
does not use Microsoft Outlook Express to send your e-mail message, even though
you have set Outlook Express to be your default e-mail editor.

Note: If Mail Recipient is missing when you point to Send To on the File menu, or
if you get an error message when you click Mail Recipient, please see the
following articles in the Microsoft Knowledge Base:

  Q190716 WD97: Send To Mail Recipient Problem with Outlook Express/Win 95

  Q190719 WD97: No Send To Mail Recipient with Outlook Express/Windows 98

CAUSE
=====

Microsoft Outlook Express is not correctly set up to work with Word as your
default e-mail program. The "Make Outlook Express my default Simple MAPI client"
option has not been selected.

RESOLUTION
==========

To set Microsoft Outlook Express as your default e-mail program with Word, use
the following steps:

1. Quit Word and all running e-mail programs. For example, quit Microsoft
  Exchange or Microsoft Outlook.

2. In Microsoft Outlook Express, click Options on the Tools menu.

3. Click to select the General tab.

4. Click to select the "Make Outlook Express my default e-mail program" check
  box.

5. Click to select the "Make Outlook Express my default Simple MAPI client"
  check box.

  When you click to select this option, the following message will appear:

  Enabling Outlook Express as your Simple MAPI client will allow you to send
  documents from other programs using the Send command on the File menu. You
  should do this if Outlook Express is the only mail program you use.

  Other MAPI-enabled applications such as Microsoft Exchange, Microsoft Outlook,
  Windows Messaging, and the Mail Merge feature in Microsoft Word will be
  disabled if you make Outlook Express your Simple MAPI client, but they will
  work again when you deselect this option.

  Are you sure you want to set Outlook Express as your Simple MAPI client?

  Click Yes.

6. Click OK. The following message will appear:

  The Simple MAPI client has been changed. You may need to restart your machine
  for this change to take effect.

  Click OK.

7. Quit Outlook Express, and then restart your computer.

MORE INFORMATION
================

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  Q178077 How to Set Outlook Express as Your Default Simple MAPI Client

  Q178481 WD97: Errors Accessing the Address Book Icon


Additional query words: IE IE4 file send

======================================================================
Keywords          : word97 kbwdinternet kbfaq
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbprb
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.